Hanoi Center Silk Premium Hotel & Spa & Travel

Staff is exceptional at the property. They made our stay very comfy and easy. Very generous people. They also helped us with laundry which we asked for bit late in the evening and got it delivered the same day. We rented the bike from the same place. People are so easy, they arranged it within 10 minutes any time we asked for. Guided us well where to go and the best places around hanoi. Property is in hub of the city. Close to all the famous places, you just name it. Everything at walking distance. Rooms are clean and cosy. Make you feel like you are home. English speaking staff.

The manager.....I don't spend money in luxurious or fancy hotels. It is just that I want a decent room with a decent attached bathroom, things clean and a decent bed too. So you don't expect to meet such a kind and diligent manager. Bravo. The room, that I got on second day since first one was not totally confortable, was a good thing too.

Hanoi Center Silk has a truly wonderful location! On the street there are several cafes and bahn mi stores, several pho/noodle places around the corner, fine dining at Chapter, massage/nail spas, and close to the city sights (St. Joseph's, shopping, nightmarket, etc.). Several restaurants on the street are mentioned in the Michelin guide/Bib gourmand - a foodie haven while being a quieter street at night! On top of that, the service was wonderful. I had a large family (11 people) all with different requests and tastes and everyone (but especially Henry) went above and beyond with recommendations, bookings and reservations for an older group of relatives. Sheets and towels were soft, toiletries smelled good, and there were good supplies and snacks in the room! The rooms were huge but the service is what really makes this hotel worth a stay!

Great room set up for us and our kids for a couple of days in Hanoi. The staff is extremely kind and helpful. Location is central to Old Quartet action and sights but the street itself is quiet and cozy with great banhmi and coffee shops just outside the door (ideal for little kids!). Comfy beds and well equipped bathrooms. We appreciated not having breakfast included because we could go out and eat more around town!

Staff were very friendly and attentive. They allowed us to check in early which was very appreciated after a long haul night flight. There was a slight issue with the room we booked (balcony room) not being available due to a leak on our first night which was disappointing as we booked it specifically for the balcony. However, the room they gave us was very similar just without a balcony and they gave us a discount because of this. We were then moved to the original room the following night so not a huge issue and we appreciate it was out of their control. They also kindly provided us with tea on arrival and a bag with water and snacks on departure. There’s also complimentary water, tea and coffee in the rooms which was nice. Very good location, approximately 10 minutes walk from old quarter.